✨Frequently Asked Questions
Welcome to our exclusive FAQ section. We’ve curated answers to the questions most often asked by our elite clientele, ensuring your journey with us is seamless, secure, and distinguished.
👉Service & Reliability
How do you ensure on-time arrivals, especially for airport pickups?
We pride ourselves on punctuality. Chauffeurs arrive about 15 minutes early, with real-time traffic and flight monitoring to guarantee timely service.
Do you provide real-time flight tracking?
Yes, our system continuously tracks flights.
What happens if my flight or meeting is delayed?
We provide complimentary waiting time.
Are chauffeurs trained in etiquette and discretion?
Absolutely. Every chauffeur is professionally trained in luxury service, etiquette, and confidentiality.
Is your service available 24/7?
Yes. We operate round-the-clock, every day of the year, including holidays.
How to star black car service?
Black car service can be rate based of many factors, following are few to consider.
Punctuality:
Evaluate whether your chauffeur arrived on time and managed the schedule efficiently. Timeliness reflects professionalism and respect for the client’s time.Vehicle Quality:
Check if the vehicle was clean, well-maintained, and equipped with amenities that ensure a comfortable, luxury experience.Chauffeur Professionalism:
Consider the driver’s appearance, courtesy, driving skills, and discretion. A top-tier chauffeur offers smooth navigation, respectful communication, and complete confidentiality.Safety & Comfort:
Rate how safe and comfortable the journey felt — from smooth driving to climate control and attention to detail.Booking Experience:
Assess how easy it was to book, confirm, and communicate with the company. Professional black car services provide seamless communication and clear pricing.Overall Value:
A luxury car service should reflect premium value for the experience provided, not just transportation. The true measure lies in consistency, elegance, and peace of mind.
👉Vehicles & Comfort
What vehicles we use?
Executive sedans, premium SUVs, and luxury models such as Chevrolet Suburban.
Are cars new and sanitized?
Yes. All vehicles are late models, meticulously maintained, and on special request we can get vehicle sanitized before trip.
Do you provide in-car amenities?
Complimentary Hotspot, bottled water, and charging ports are standard. Magazines, newspapers, or custom requests are available on demand.
Can I request a specific car model?
Yes, subject to availability.
Do you offer child safety seats?
Yes, available upon request at booking at no additional cost.
👉Privacy & Security
Are chauffeurs background-checked?
Every black car chauffeur in Maryland has to have a For Hire License with rigorous background check.
Do you guarantee passenger confidentiality?
Yes. All conversations and client details remain strictly private.
Can security staff or assistants travel with me?
Yes. Our SUVs and premium sedans comfortably accommodate security personnel or assistants.
Is GPS tracking available?
Yes, for your added safety and peace of mind.
👉Booking & Flexibility
How far in advance should I book?
Advance booking is recommended, but we also accommodate last-minute reservations whenever possible by phone only.
Do you accept urgent or on-demand bookings?
Yes. Please call for short-notice requests.
Can I modify my booking after confirmation?
Yes, changes to time, route, or vehicle can be arranged with ease.
What is your cancellation policy?
We offer a flexible cancellation policy. Trips canceled at least six hours before the scheduled pickup receive a full refund. Cancellations made within six hours are non-refundable, but the payment can be applied to one future trip within two weeks. Any fare difference will be the customer’s responsibility. No refunds or additional adjustments will be issued by KKM Blackline LLC.
Do you offer hourly as well as point-to-point service?
Yes, clients can choose hourly chauffeur hire, daily packages, or direct transfers.
👉Payment & Corporate Needs
What payment options do you accept?
We accept all major credit cards, digital wallets, and bank transfers, please call if you want to pay cash.
Do you offer monthly corporate billing?
Yes, with consolidated statements and detailed reporting.
What is the format of your invoice for corporates?
We can tailor our invoice suitable for corporate expense claims.
Is gratuity included in the fare?
Gratuity is not included in our quoted rates and is left entirely to the client’s discretion. Clients may choose to add it to the final invoice or extend it directly to the chauffeur as a gesture of appreciation.
Do you charge extra for odd hour trips?
We offer 24 hours service with No additional charges.
Does promo codes applicable to *Flat Rates?
Promo codes are not applicable to flat rates, as these prices are already discounted.
👉Special Requests & Extras
Do chauffeurs assist with luggage and airport meet-and-greet?
Yes. Chauffeurs assist with loading and unloading of luggage from the for-hire vehicle. We provide personalized meet-and-greet at arrivals at extra cost.
Can I book multiple stops or custom itineraries?
Yes, our service is fully customizable to your needs.
Do you provide multilingual chauffeurs?
Yes, on request and availability we can provide chauffeurs fluent in English, Hindi, and other languages.
Can I request luxury add-ons such as flowers or champagne?
Yes, we are happy to tailor the experience with personalized touches includes flowers, non-alcoholic drinks, etc.
Bespoke Ride
To ensure availability and personalized service, bespoke ride requests should be scheduled at least 48 hours in advance and may be subject to non-refundable terms. Ready to share your requirements, click here.
✨ Our Promise
Every ride with us is designed to embody discretion, comfort, and punctuality. Whether it’s an airport transfer, a business meeting, or a special occasion, we ensure your journey reflects the luxury you deserve.